How to get BTCL Services? Watch on youtube, Click here: my picture

Telephone
BTCL provides land telephone (PSTN-Digital) throughout the country. Apply to your nearby BTCL DGM(Deputy General Manager) office in prescribed form. Form is available in form section on this website and also at every BTCL office. BTCL office will issue a Demand Note (if line is available or Field Report is Okay) to pay connection charge at a Specified Bank. After that, BTCL will send Advice Note to your local camp Office  to provide connection.

Contact Details of Telephone, Data & Internet Service:
Dhaka Region


Area Connection Charge Security Deposit Total
Dhaka Multi-Exchange,
Narayanganj Proper,
Gazipur Proper
Tk 1000 Tk 1000 Tk 2000
Chittagong Multi-Exchange Tk 500 Tk 500 Tk 1000
Other Zilla,
Upazilla,
Growth Center
Tk 300 Tk 300 Tk 600

Optional telephone set (Alaponi-21, model-8112) is available at price Tk 1200/=. (Ref: RS 2-5/(part-3)40, Date: 29/07/2012). Customers may also buy it from TSS sales center or from local market.

Most lines have caller-ID option, use a set with caller-ID display to see the incoming number.

For Govt. Service Telephone Connections, BTCL will provide Telephone set (available model).

Please apply to BTCL DGM’s Office in your area in prescribed form for new connection, name and address change/ correction etc.

For telephone shifting, please apply to Deputy General Manager(DGM)’s office in your new address area attaching your original demand note and Bill Clearance Certificate (obtainable from revenue office). Telephone number will be changed if shifting is not within same exchange area.

Call details are available at some exchanges on payment. Please contact local DE if you require this.

To lock all outgoing call: *34*password*01#, to lock only ISD call: *34*password*04#, to unlock: #34*password#. Password= any four digit like 1234, 7819 etc. You have to apply to local Deputy General Manager(DGM) with copy of demand note to reset the password if you forget it.

Apply to local DE to provide ISD facility on your phone line. You may also book ISD call here: 152, 154, 162, 8312359, 8312369, 9332199

Code: Zilla/Upazilla area code                                               ISD country code

ISD Call Rate: BTCL to Landline (PSTN)                               BTCL to Cellphone

Nationwide call** 
BTCL to BTCL: Unlimited Talk-time at BDT150 per month
BTCL to other operator network: 52 paisa per minute
* No Monthly line rent is applicable
** Tariff effective from August 16, 2019.

Bill payment status and duplicate copies are available here. To login, enter your area code and phone number together for both ID and Password. For example, ID & PW for a number in Dhaka is 029320243. You can change password later. If you can't login, then please call Director (Technical Development & Research)-9140007 or System Analyst-9131161, 9120244, Computer Centre, BTCL, Manik Mia Avenue, Dhaka.

If your line is temporarily disconnected (TD), pay dues and show the paid copies to BTCL revenue office. After 3 months, you'll need to pay reconnection charge. Please contact local revenue office or Director (Revenue-1) phone: 02-9146338 for area other than Dhaka and Director (Revenue-2) phone: 02-9138541 for Dhaka.

15% VAT will be added to all charges and bills.


FAX

Fax can be used on telephone line without extra permission. All charges are same as telephone charges.

PABX can be used on telephone lines. Auto-hunting facility (upto 8 numbers) is available.

Virtual Telephone Numbers are available at some exchanges. Connection charge is Tk 2000 per line for upto 10 lines, Tk 1000 per each extra line. Line rent is Tk 160/month for each of first 100 lines and Tk 80/month for each extra line.

Triple Play: GPON
ক) বিদ্যমান সাধারণ টেলিফোন ও এডিএসএল গ্রাহকগণের Gpon চার্জ প্রযোজ্য হবে না ।
খ) নতুন GPON সংযোগ টেস্টিং কনফিগারেশন ONT/MDU এর Port Charge টেলিফোনে সংযোগের অনুরূপ সংযোগ মুল্য (সর্বোচ্চ ৫০ মিটার CAT ক্যাবেল সরবরাহ ও স্থাপনাসহ)ও নিরাপত্তা জামানত প্রযোজ্য হবে।
ONT প্রদানের মাধ্যমে সংযোগ প্রদান করা হলে,ONT যদি কারিগরি ত্রুটি হয়, সেক্ষেত্রে বিটিসিএল কতৃক পরিবর্তন করা যাবে। যদি গ্রাহক কতৃক হারিয়ে যায় বা Damage হয় , সেক্ষেত্রে ২০০০/- টাকা ডিম্যান্ড নোটের মাধ্যমে জমা দিলে,বিটিসিএল কতৃক পরিবর্তন করা হবে।


BCube (ADSL) service BCube uses ADSL 2+ technology You can also contact any of the following 3 outsourcing partners for BTCL's BCube (ADSL) prompt connection service. ADSL 2+ Modem with single/ multiple LAN ports and/or wifi router is available in market and can also be purchased from outsourcing partners. Price may vary from Tk. 2000 to 8000. BCube service is available in 64 districts. 20 Upazillas have ADSL service so far (Manirampur, Sharsha, Chaugacha, Jhikargacha, Noapara (Avaynagar), Bagharpara and Keshabpur of Jessore district, Bheramara and Mirpur of Kustia district, Ishwarganj of Mymensingha district, Kalihati of Tangail district, Tungipara of Gopalganj district, Singra of Natore district, Ishwardi of Pabna district, omega replica watches Sahajahanpur of Bogra district, Syedpur of Nilphamari district, Bhairab of Kishorganj district, Savar of Dhaka district), omega replica watches Sreemangal of Maulvibazar district and Jessore district of all upazillas have been chosen by Government as model area and hence brought fully under optical fibre and ADSL service.
Bill is included within telephone bill.

To view usage details and to change password, click here.
ADSL Customer Care, Mogbazar, Dhaka: 9351616

You can purchase ADSL2+ modem from outsoucing companies or from local computer shops.
For new connection, registration fee is Tk 100, Setup-Configuration charge (BTCL end) is Tk 300, Upgrade charge-Nil, Downgrade charge- Tk 150, Shifting charge- Tk 150.

Backhaul Charge: Click here


Real IP (Internet protocol) Address

Charge for 4 IP addresses is Tk 3200/year. Each additional address charge Tk 200/year.

Apply to DGM, Broadband1, BTCL, Moghbazar on prescribed form. Phone: 8361699 Email: detelex@btcl.net.bd


Co-Location

Your company can rent BTCL's secured Room Space, Rack Space, Power(AC/DC) supply with generator & Battery back up, Air Conditioning, Microwave Tower, OFC(Optical Fibre Core at Moghbazar) etc. Please contact local Deputy General Manager(DGM).