Complain

Telephone, Data & Internet & ADSL bill

Telephone Complain: Call 16402 (Dhaka City only), +880 2 9320000, +880 2 9320111, +880 2 9320222

 For the web complain Click Here Call Centre, user id and password will be area code+ Telephone number (example: 029352111)

Data & Internet Services

LLI/MPLS VPN/IP/NIX/ADSL/GPoN/Domain/Hosting: Contact for Service Interruption/Fault/Problem:  Phone:  +880 2 58312345( 24/7 NOC Room),+880 2 9362233(Office),+880 2 48311344(Office), Fax: +880 2 9350388 Email: noc@btcl.com.bd;                                                 Deputy General Manager (NOC), BTCL, Telephone Bhaban,  Moghbazar, Dhaka-1217,

Leased Line Internet(LLI)/MPLS VPN/IP/NIX:  Contact for New_Connection/Upgrade/Downgrade/Closing:  Phone:  +880 2 58312941(PA), Fax: +880 2 9350388 Email: detelex@btcl.com.bd;   Deputy General Manager (BroadBand 1), BTCL, Telephone Bhaban,  Moghbazar, Dhaka-1217,

.বাংলা(DotBangla), .bd(DotBD) Domain/Hosting(WEB,DNS)/Mail/Colocation : Contact for New_Connection/Renewal/Closing:              Phone:+880 2 49354200, +880 2 8319248 (coloc), +880 2 8315951, Fax: +880 2 49357877; Domain Support Email: domain@btcl.com.bd;         Deputy General Manager (Domain), BTCL, Telephone Bhaban, Moghbazar, Dhaka-1217,

 

BCube (ADSL) Complain: BTCL Mogbazar, Dhaka. Customer Care: +880 2 9351616, +880 2 9348777 (08:00AM-09:00 PM, everyday) or Website;
Deputy General Manager (Domain), BTCL, Telephone Bhaban, Moghbazar, Dhaka-1217,

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